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FAQ  +  General Conditions
 
1  Prices and discount
2  Samples
3  Order information 
4  Shipping charges
5  Tracking
6  Shipping risks
7  Payment
8  Taxes
9  Warranty 
10 Complaints 
11 Replace Ladder Modules 
12 Replace Ladder Spare Parts 
13 General conditions and Delivery Terms 
14 Trademarks
15 Disclaimer
16 Want to know more about Skylax
17 Want to know more about personal privacy

1 Prices and Discounts

- prices are visible in our Order Form
- discounted prices 1%-30% are  visible in our order form
- discounts 1%-30% are applied automatically 

2 Samples


- ask for sample offer
- ask for sample discount

3 Order Information 


- you may order by electronic mail or phone/fax your order in
- phone +39-0432-951366
- fax  +39-0432-951339 
- you should use our on line ordering system: it is fast + accurate

4 Shipping Charges


- ladders are shipped free freight in Italy 
- ladders are shipped free freight in most European countries with a minimum of 130.00 EURO "total invoice without VAT" 
- for freight outside Europe you are invited to request our separate order confirmation
- single plastic spare parts are posted without any charge for freight.

5 Tracking


- In case of tracking service we send you the tracking number of our freight forwarders after merchandise has been picked up at our works in Italy. Please check and track here: Bartolini / Euroservice / DPD

6 Shipping Risks


- all ladders are shipped fully assembled
- JumboStep and KingStep are packed in cardboard with polyester foam insert
- CityStep and CountryStep are packed in shrinked PET-foil
- we pay a shipping policy for you 
- we suggest not to sign shipping documents until you have inspected merchandise for shipping damages 
- moreover we suggest to keep the shipping material
- return freight will be of your responsibility

7 Payment 



When?
- you pay with your order
- you pay after your order and upon receipt of our separate order confirmation / proforma invoice

How?
- PayPal 
- money orders 

8 Taxes


- all prices are without sales tax (V.A.T./MwSt/I.V.A.).
- Italian taxes (V.A.T./I.V.A.) are shown in our Order Form 
- total invoice with VAT to be paid by European (EU) customers only 
- total invoice without Vat to be paid by non-European customers

9 Warranty 


- JumboStep and KingStep  carry a full 3 years warranty
- CityStep and CountryStep carry a full 3 years warranty 
- warranty covers all defects in material and workmanship, when operating under normal conditions and properly maintained 
- for information on correct operation and good maintenance read the Safety Manuals for Skylax ladders

10 Complaints 


- you need a written authorization from Skylax before you can return any item
- if you feel swindled and if you do not get the maximum transparency in communicating with Skylax, you might recede from the contract in 10 days time and without penalty

11 Replace Ladder Modules 


- never repair ladders !
- replace ladder modules and spare parts !
- CountrySteps are made of  2 modules, CitySteps are made of  3 modules
- all modules of CountryStep and CityStep are replaceable with each other 
- see Ladder Spare parts for more details

12 Replace Ladder Spare Parts 


- all spare parts are manually replaceable
- single plastics spare parts are free of charge
- please order ladders, ladder modules and/or spare parts going through our pricelist (even single pieces)

13 General Conditions and Delivery Terms 


- the under noted expressions "the seller" means SKYLAX S.r.l. 
- "the purchaser" means the person, firm or company with whom the  seller has entered a contract of sale 
- "the goods" means the goods sold or agreed to be sold by the seller to the purchaser
- prices are strictly net and payment must be made to the seller without any deductions whatsoever
- all prices are subject to change without notice
- all prices are intended ex works Italy if not confirmed otherwise
- all orders and shipments are prepaid
- product specifications are subject to alteration without notice
- the purchaser shall be responsible for receiving, unloading and checking the goods in the presence of the carrier
- the purchaser is responsible for all tariffs and taxes imposed by his country
- European taxes are detailed and automatically exposed in order form and Invoice
- the seller  reserves the right to limit sales or not to sell to any customer
- any variation of these conditions must be in writing and confirmed by the seller.

14 Trademarks


SKYLAX ®  is a trademark registered by Skylax S.r.l.

15 Disclaimer


Skylax S.r.l. maintains 2 catalogues http://www.skylax.com and http://www.skylax.biz  to enhance public access. This service is under continuous development. We try to keep the information timely and accurate and will make every effort to correct errors brought to our attention. We reserve the right to make changes and corrections at any time, without notice. Skylax S.r.l. does not warrant the accuracy, or completeness of the information, text, graphics, photos, links, and other items contained on this site or any other site. Skylax S.r.l. reserves the right not to be responsible for the topicality, correctness, completeness or quality of the information provided. Liability claims regarding damage caused by the use of any information provided, including any kind of information which is incomplete or incorrect, will therefore be rejected. Skylax S.r.l. did not intend to use any copyrighted material for the publication or, if not possible, to indicate the copyright of the respective object. 

16 You want to know more about  SKYLAX S.r.l.


see Company Details  or ask e.g. for a reference list.

17 You want to know more about your personal privacy


see Privacy Statement

1  Prices and discount
2  Samples
3  Order information 
4  Shipping charges
5  Tracking
6  Shipping risks
7  Payment
8  Taxes
9  Warranty 
10 Complaints 
11 Replace Ladder Modules 
12 Replace Ladder Spare Parts 
13 General conditions and Delivery Terms 
14 Trademarks
15 Disclaimer
16 Want to know more about Skylax
17 Want to know more about personal privacy

FAQ - General Conditions JumboStepKingStepCountryStepCityStep
WhoWhereExport
Other LaddersSpare Parts
ILMACManufacturersNews PricesPayment ConditionsLogisticsSafety
DesignGallery ContactHomepage
DownloadCopyright DEUTSCHENGLISHFRANCAISITALIANONORSK